Tasks:
- Handling and processing of incoming support requests via ticketing system (1st Level Support)
- Hotline and Service Desk support for end users, including troubleshooting and issue resolution
- Hardware replacement, repair coordination, and lifecycle management of end-user devices
- Assembly, configuration, and disassembly of workstations and peripheral equipment
- Documentation of incidents, solutions, and recurring issues in the ticketing system
- Escalation of complex issues to 2nd/3rd level teams with clear and complete handover documentation
- Supporting onboarding and offboarding processes including device provisioning and decommissioning
Requirements:
- Proven experience in 1st and 2nd Level IT Support / Service Desk environments
- Solid skills in handling ticket-based workflows and prioritizing support requests
- Good knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, etc.)
- Basic networking knowledge (LAN, VPN, printer connectivity) is an advantage
- Nice-to-have: experience with AutoTask and/or NinjaRMM ticketing systems
- Hands-on experience with hardware installation, replacement, and troubleshooting
- Fluent German (written and spoken) required; basic English is a plus
- Reliable, service-oriented, and able to work independently with minimal supervision
Short summary:
- Start: June 1, 2026
- Duration: 3 months, with option to extend
- Workload: Full-time (100%)
- Location: Göppingen (on-site)
- Remote: Not applicable (on-site role)
- Contract type: Service contract