Tasks:
- Processing and documentation of support requests via the customer ticket system USU Valuemation
- Hardware maintenance, troubleshooting, and replacement of end-user devices
- Ticket management including prioritization, categorization, and escalation workflows
- Maintenance and updates of the customer CMDB / asset database
- Warehouse management including receipt, storage, and dispatch of IT equipment
- Mobile Device Management (MDM) — enrollment, configuration, and lifecycle management of mobile devices
- Printer service including installation, configuration, consumables management, and troubleshooting
- Support and maintenance of video conferencing systems
- Telephony client support including provisioning and troubleshooting of soft and hardware clients
- Coordination and execution of hardware relocations
- Asset Management — tracking, documentation, and reporting of all IT assets throughout their lifecycle
Requirements:
- Experience in 1st Level IT Support or a comparable Service Desk role
- Solid knowledge of MS Office products (Word, Excel, Outlook, Teams)
- Experience with USU Valuemation or comparable ITSM ticketing systems is a plus
- Familiarity with MDM solutions (e.g. Intune, JAMF, or similar) is an advantage
- Strong customer-facing communication skills, both written and verbal
- Service-oriented, reliable, and structured working approach
- Team player with the ability to collaborate across departments and escalation levels
- German fluency required; basic English is beneficial
Short summary:
- Start: June 1, 2026
- Duration: 6 months
- Workload: Full-time (100%)
- Location: Essen (hybrid — on-site and remote)